Seagen

IT Support Specialist II

Corporate Functions - Bothell, Washington

Description

Seagen is a global, multi-product biotechnology company dedicated to developing and commercializing transformative cancer medicines. As the industry leader in antibody-drug conjugate (ADC) technology, we pioneered a new generation in the science of harnessing antibodies to deliver cell-killing agents directly to cancer cells. Seagen’s dedication to improving the lives of cancer patients goes beyond science, and we believe that every employee has a role in contributing to this mission. By working together with a shared dedication and diverse perspectives, we are able to reach our full potential and make a real difference in the world. Seagen is a fast-growing company and has an abundance of opportunities available for you to grow your career. Put your passion to work at Seagen and join us!

Summary

The Executive IT Support specialist is primarily responsible for providing support to C-level staff, other company executives, and their assistants. This position also supports Executive support technicians. To be successful, this person must be self-directed, motivated, organized, and results-driven. Candidates in this role must have excellent listening skills, oral and written communication skills, and relationship building skills. Role includes participating in: setting the strategy, establishing standards, and setting SLA’s. Will be interacting and forming a trusted relationship across the EC and their admins, tracking, troubleshooting, leading, and mentoring the team, resolving executive computer issues, as well as proactive monitoring and support. Additionally, this role will set standards and support executive meetings including but not limited to data readouts, board meetings, offsites, conferences and others. The role owns collaboration with all other IT functions to ensure consistency of experience and assisting in other work efforts across Global Enterprise IT Strategy and Solutions, as needed. The successful candidate will possess deep technical knowledge in the required fields, as well as exceptional interpersonal skills and a keen sense of how to get in understand the problem quickly and resolve it to high satisfaction levels.

Principal Responsibilities:

• 24/7/365 availability to support Seattle Genetics Executives and Administrative assistants
• Successful and timely resolution of all Executive support requests
• Travel on occasion required
• Ability to handle off-hour requests in an expedited manner
• High touch IT support with focus on outstanding customer service
• Being a single point of contact to triage, troubleshoot, resolve, escalate IT issues to other IT teams if needed
• Cross train other IT support staff in Executive support roles when necessary
• Participate in on-going technical, customer-service training
• Standout ability to decipher technical IT information and clarify it for Executive support staff
• Proven ability to provide professional written and verbal status reports. Create How-to documents and diagrams for future reference
• Maintain organized, clean, and safe work environment throughout the enterprise
• Responsible for maintaining confidentiality of sensitive and/or classified types of information documents
• Perform complex technical installations and configurations of PC and iOS devices and hardware
• Participate in asset tracking, inventory management, vendor management, and process improvement activities
• Perform other duties as assigned

Qualifications:

• 3+ years of experience in IT support activities with focus on VIP/Executive level support
• 8+ years of hands-on experience in supporting Microsoft desktops/laptops, Apple mobile devices such as iPads, iPhones etc.
• CompTIA A+, Network+ are required
• Experience in technical troubleshooting of network, computer, telecom issues
• Experience with a variety of platforms including PC’s, Apple devices, Microsoft devices, Audio Visual and others used in the day-to-day activities
• Familiarity with Infrastructure, Messaging, Security, and Mobility platforms desirable
• Ability to communicate effectively to all levels of the Seattle Genetics organization
• Ability to de-escalate tense situations to problem-solve effectively
• Ability to absorb and retain information quickly and to present ideas in a user-friendly language
• Proven analytical and problem-solving abilities
• Exceptional customer service skills
• 2+ years’ experience in a supervisor or lead role

Education:

• HS Diploma or equivalent required. Prefer Associate Degree in Computer Science or related field

As the leading employer in our industry in the Pacific Northwest, Seagen is proud to offer a competitive total compensation package as well as a comprehensive benefits program designed to support the whole lives of our employees and their families. Benefits include medical, vision and dental coverage, group and supplemental life insurance, 401(k) with company match, tuition reimbursement, relocation assistance and much more. To learn more about Seagen, please visit www.seagen.com.

Seagen is an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, age, gender identity, sexual orientation, color, religion, sex, marital status, national origin, protected veteran status, disability status, or any other status protected by federal, state, or local law.

To prevent the spread of COVID-19, and as an integral part of its public health and safety measures, Seagen requires that all newly-hired employees be fully vaccinated against COVID-19 before commencing employment, subject to reasonable accommodation and other requirements of applicable federal, state, and local law.

Apply:

Seagen

Seagen is an Equal Opportunity Employer

Submitted: 04/08/2022